Privacy policy
This Privacy Policy explains how ActiveMist collects, uses and protects your personal information when you visit our website or make a purchase from us.
We are committed to protecting your privacy and handling your personal data responsibly in accordance with applicable data protection laws.
Introduction
ActiveMist respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us.
We handle your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to the practices described in this policy.
Information We Collect
When you visit our website or place an order, we may collect certain information including:
Personal information you provide directly, such as:
• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information
• Order details
We may also collect certain technical information automatically when you use our website, including:
• IP address
• Browser type
• Device information
• Website usage data
• Cookies and tracking technologies
How We Use Your Information
We use the information we collect to:
• Process and fulfil orders
• Deliver products and services
• Communicate with you about your order
• Provide customer support
• Improve our website and services
• Detect and prevent fraud or security risks
• Send marketing communications where you have opted in
We only process personal data where there is a lawful basis to do so, such as fulfilling a contract, complying with legal obligations, or where you have provided consent.
Payment Information
Payments are securely processed through trusted third-party payment providers.
ActiveMist does not store or have access to your full payment card details.
Payment providers handle your payment information in accordance with their own privacy and security policies.
Sharing Your Information
We only share personal data with trusted third parties when necessary to operate our business.
These may include:
• Payment processors
• Delivery and courier services
• Website hosting providers
• Analytics and marketing platforms
These providers are only given the information necessary to perform their services and are required to protect your data.
We do not sell or rent your personal information to third parties.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us understand how visitors use our website and allow certain features to function properly.
You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.
Marketing Communications
If you subscribe to our mailing list or opt in to marketing communications, we may send you updates about new products, promotions, or brand news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.
Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, misuse, or disclosure.
While we take strong precautions, no method of online transmission or storage is completely secure.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.
Your Rights
Under UK data protection law, you have certain rights regarding your personal data.
These include the right to:
• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to certain types of data processing
• Withdraw consent for marketing communications
To exercise any of these rights, please contact us using the details below.
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate our business.
Any updates will be posted on this page.
Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
support@activemist.co.uk